The Central Board of Indirect Taxes and Customs (CBIC) has set up a dedicated helpdesk to handle queries pertaining to Covid related imports and handhold the trade, industry and individuals for expeditious Customs clearance. The Government of India is committed to ensure seamless and quick Customs clearance of Covid related imports so that it reaches the users/beneficiaries in time.
Queries and requests are being received by the Department from various quarters. These relate to availability of duty exemption benefits, to clearance procedures, registration requirements from various Ministries, etc. In order to streamline this process and cater to all the queries and grievances of the trade, a dedicated cell I has been set up by the CBIC.
To handhold the trade relating to clearances, an online form has been created under the URL https://t.co/IAOQenWwO2 to seek details in a structured format and redress grievances at the earliest. For general queries, users may send an email email@example.com call the toll free number1800-3010-1000. Requests received at the helpdesk willbe closely monitored for early resolution.
Further, to resolve the grievances at the local level,zonal level nodal officers have also been nominated and this list can be found at https://www.cbic.gov.in/resources//htdocs-cbec/CBIC%20Nodal%20Officers%20for%20Covid%2019%20Revised.pdf
Mr Gaurav Masaldan, Joint Secretary, Customs will be the nodal officer in the CBIC forappropriate resolution of grievances and expeditious clearance of Covid related equipment and raw materials, especially oxygen and oxygen related equipment. In case of non-resolution of grievances through the helpdesk or zonal officers, the same can be escalated by way of a self-explanatory SMS or Whatsapp on his number : 9810619628 or email:firstname.lastname@example.org.