Achieving our ISO 9001:2015 certification is such great news! It means our members have complete assurance that EXIM CLUB operates to the highest quality standards and that all regulatory requirements are met for our products and services while we continually strive to maintain and improve these standards that set us apart.
Member satisfaction has always been a fundamental part of our business but implementing ISO 9001:2015 ensures we identify all present member needs and identify and assess future requirements. It also helps us measure client satisfaction and enables us to continually improve our processes.
One of the unique parts of the new ISO 9001:2015 is that it makes you assess risks and identify opportunities, it makes you continually examine opportunities for improvement and enables you to put in place the operational controls to effectively manage and measure your performance.
I am incredibly proud of the EXIM CLUB team who have worked so hard a few months ago to make our investment into this key ISO standard a reality.